There are three ways to reach tk00 support — Live Chat, email, and the site's Help section.
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Live Chat: Click the chat bubble icon in the bottom-right corner of the site. Bengali-speaking agents are always available. You'll typically get a response within 2–5 minutes.
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Email: support@tk00.bet — Emails sent here are answered within 24 hours. For urgent matters, write "URGENT" in the subject line.
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FAQ & Help Center: Most questions are answered right on this page — 90% of issues can be resolved here.
Service Hours: Live Chat 24/7 — Support is available in Bangla, even on holidays.
Live Chat 24/7
Email Support
Service in Bangla
Forgetting your password happens — on tk00, you can set a new one in just 3 minutes using a mobile OTP.
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On the login page Go and click the "Forgot Password?" link.
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Enter your registered mobile number (01XXXXXXXXX) and click the "Send OTP" button.
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Enter the 6-digit OTP sent to your mobile into the designated field. The code 5 minutes remains valid until.
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Enter your new password (at least 8 characters, combining uppercase letters and numbers) and click "Confirm".
If you don't receive the OTP, check your network or tap "Resend" after 30 seconds. If the issue persists, support@tk00.bet— send us an email.
App crashes and issues with older versions are usually caused by accumulated cache or a missed update. Follow the steps below in order:
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Force Stop the App: Go to Phone Settings → Apps → tk00 → tap "Force Stop", then reopen the app.
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Clear Cache: Go to Settings → Apps → tk00 → Storage → tap "Clear Cache". Your data will not be deleted.
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Check for updates: Visit the tk00 official site and look for the app download section. If a new APK file is available, go ahead and install it.
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Install Settings: Check that "Unknown Sources" or "Install Unknown Apps" is enabled — without it, the APK won't install.
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If the issue persists, access directly from your browser tk00.bet Open it — the site works fully on mobile.
Android 7.0+ and iOS 12+ are supported. If the app doesn't run on an older device, use the browser version instead.
The minimum age requirement on tk00 is 18 years. This is a condition of our license and the foundation of our responsible gaming policy.
- Your date of birth is required at registration — the system verifies your age automatically.
- For large withdrawals, you may be required to provide a National ID or birth certificate as part of KYC verification.
- Anyone who registers with a false age and is later found out will have their account terminated and all balances forfeited.
- Parents can enable Parental Controls on their device.
Important: Anyone under 18 is strictly prohibited from using any tk00 service. This is one of our most firmly enforced rules.
Tk00 offers 5 types of slot games — each with its own unique experience:
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Classic Slots (3 Reel): The simplest option. Just 1–3 paylines with fruit or number symbols. Perfect for beginners, with a minimum bet of ৳1.
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Video Slots (5-Reel): The most popular option. Theme-based games — cricket, mythology, fantasy, and more. Available with 15–250 paylines.
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Megaways Slots: The number of paylines changes with every spin — up to a maximum of 1,17,649. More chances for big wins.
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Progressive Jackpot Slots: The jackpot grows with every spin — sometimes reaching ৳50 lakh or more.
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Free Spin Slots: Triggering the special symbols awards 5–50 free spins — at no extra cost.
Tip for beginners: Start with "Classic Slots" to get a feel for the game, then move on to "Video Slots" once you're comfortable with the rules.
Tk00 runs weekly and monthly tournaments. Participation is free — just play the designated games.
- How to Join: on the Promotions page Browse active tournaments and click the "Join" button.
- How Points Are Calculated: Points accumulate with every bet on eligible games. A ৳100 bet typically earns 10 points.
- Leaderboard: Updated in real time. Go to the "My Points" section to check your current rank.
- Prize Distribution: Prize winnings are automatically credited to your account within 24 hours of the tournament ending.
- Prize Examples: 1st Place ৳20,000 | 2nd ৳10,000 | 3rd ৳5,000 | 4th–10th ৳1,000 each.
Weekly tournament every Monday 10:00 AM starts and ends at 11:59 PM on Sunday.
Tk00 accounts are typically locked for one of two reasons — a security concern or a policy violation.
Temporary lock (resolves automatically):
- 5 consecutive incorrect password attempts → account unlocks automatically after 15 minutes.
- If a login attempt is detected from an unusual location → verify via OTP to unlock.
Administrative Lock (Support Required):
- Pending KYC verification (required before large withdrawals).
- If there is suspicion of multiple account usage.
- If you activated self-exclusion yourself.
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The reason for the account lock is shown next to the "Account Locked" message on the login page.
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For a temporary lock, wait 15 minutes or reset your password.
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If Your Account Is Administratively Locked support@tk00.bet— Email us with your mobile number and a description of the issue.
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The support team typically verifies and restores access to your account within 2–6 hours.
A locked account is actually a sign of security — it means no one else can gain unauthorized access to your account.